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Part 0: Change Request Form Part A: SQL Inject Request Part B: Database Update (General) Part C: UI Limitation Examples Part D: Edit & Save Issues External: Main Post

Change Request (CR) Form

Document No.: CR/IT/[Month]/[Year]/[Serial Number]

I. General Information

To:	IT Department (Information Technology)
Submitted By:	[User Name / Department]
Submission Date:	[DD/MM/YYYY]
Urgency Level:	HIGH (Affects report data validity)
Change Category:	Bug Fix / Data Correction

II. Problem Description

The user has performed a data update using the "Edit" menu function in the system and continued the process by pressing the "Save" button. However, the data changes were not saved permanently to the system database.

Condition / Chronology:

1. The process of filling/modifying data in the Edit form proceeded smoothly without issues.
2. The "Save" button could be clicked and responded normally (no error pop-up appeared).
3. The system gave a visual indication as if the data was successfully saved.
4. Main issue: After the page was refreshed or the data was reopened, the data values reverted to the status before being changed (automatic rollback without notification).

III. Case Details & Data Changes

Application / Module Name:	[Specify Application Name, e.g.: ERP - Purchasing]
Transaction Number / ID:	PO-2026-0045

Data Attribute	Old Data (Actual)	New Data (Should Be)
Supplier Name	PT Maju Jaya	PT Maju Jaya Abadi

• Actual Result: Changes failed to enter the backend/database, the system still displays old data.
• Expected Result: Data in the database is updated to "PT Maju Jaya Abadi" and synchronized when called in the frontend.

IV. Action Required

Please assist the IT team in taking the following actions:

1. Code/Query Investigation: Check the handling function of the "Save" button in the related module to ensure there are no interrupted or failed execution queries (commit failure).
2. Direct Database Correction: Perform a manual update directly on the backend for transaction number PO-2026-0045 as an emergency operational solution.
3. Notification: Confirm back to the user if system repair or data updates have been completed.

V. Business Impact

Important: This transaction data mismatch has the potential to cause mismanagement of physical documents (for example, rejection of invoices by suppliers due to name mismatch) and trigger data inconsistency in monthly operational reports.

VI. Documentation Attachments

• Screenshot of page before data was changed
• Screenshot of page after pressing "Save" button (before refresh)
• Screenshot of page after refresh (reverted to old data)

VII. Approval Sheet

Submitted By	Acknowledged By (Supervisor)	Received By (IT)
_________________ [User Staff Name]	_________________ Head / Spv User	_________________ IT Helpdesk / Dev

❓ Question

Example of a form request for "direct database injection" (.sql) because data cannot be changed from the application (.exe)

Formal Version: "Sample form for requesting direct database injection (.sql) because data cannot be modified through the executable application (.exe)."

📋 Form Request: Direct Database Injection (.SQL)

Here is a professional form request example for requesting "direct database injection" using a .sql file because data cannot be changed through the .exe application.

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Subject: Request for Direct Database Injection (.SQL)

To IT Team / Database Administrator,

We would like to submit a request for data changes directly through the database using a .sql file, because the related data cannot be changed through the .exe application.

Request Details

• Application name: [Application Name]
• Database: [Database Name]
• Related table: [Table Name]
• Type of change:
  • Update data
  • Insert data
  • Delete data
• Reason: Data cannot be modified from the application because the feature is locked / unavailable / an error occurs in the .exe application.

Data to be Changed Details

• Data ID / Code: [Example: INV-2026-001]
• Requested change:
  From: [Old Data]
  To: [New Data]

Supporting Files

• SQL Script: [filename.sql]
• Error screenshot (if any)

Please assist in performing database injection according to the attached script.

Thank you.

Sincerely,
[Name]
[Division / Company]

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💬 Short Sentence Example (Technical)

Please perform database injection/update directly using the attached .sql script because data changes cannot be made through the .exe application.

🏷️ Commonly Used Terms

direct database update manual SQL injection/update execute attached SQL script database patch request data correction via SQL

⚠️ Please Note:

In the context of internal company IT, the term "inject database" is often used informally. For official documents, it is safer to use the terms:

database update SQL script execution manual data correction database patch

❓ Question

Rewrite with examples other than .exe or .sql, using different terminology!

Formal Version: "Sample form for requesting direct data updates to the central storage system (back-end) because data changes cannot be accommodated by the user interface (front-end)."

📋 Form Request: Direct Database Data Update

Here is a rewrite version with more general/professional terminology without mentioning .exe or .sql.

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Subject: Request for Direct Database Data Update

To IT Team / System Administrator,

We are submitting a request for direct data changes to the database because the related data cannot be updated through the available system/application.

Request Details

• System name: [System Name]
• Related module: [Module Name]
• Type of change:
  • Add data
  • Change data
  • Delete data
• Reason: Data changes cannot be made from the user interface / application menu side.

Data Details

• Reference number / Data ID: [Example: TRX-2026-001]
• Requested change:
  From: [Old Data]
  To: [New Data]

Attachments

• Data change document
• Screenshot of issue (if any)

Please assist in performing direct data updates to the database according to the attached details.

Thank you.

Sincerely,
[Name]
[Division / Department]

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💬 Short / Internal Version:

Please assist in direct database data update because changes cannot be made through the available system.

🏷️ Professional Alternative Terms

direct database update manual data adjustment backend data correction database-side update system-level data modification administrative data update

❓ Question

Make it clearer with more detailed examples/real-world examples of:

"Data changes cannot be made from the user interface / application menu side."

"Please assist with direct database data updates because changes cannot be made through the available system."

📋 Real Examples: Data Changes Cannot Be Made via Application UI

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Alternative Formalization

Alternative 1 — Standard Statement

"Data changes cannot be made from the user interface or application menu side."

Detailed Example / Real Case:

"Data changes cannot be made from the user interface or application menu side. For example, the 'Change Employee Identification Number (NIK)' button in the employee profile menu is locked or cannot be clicked after the data is saved for the first time."

Alternative 2 — Standard Statement

"Please assist with direct database data updates because changes cannot be made through the available system."

Detailed Example / Real Case:

"Please assist with direct database data updates because changes cannot be made through the available system. For example, there is a system bug that causes the 'Shipping Address' column in the admin dashboard not to display the latest data, so updates must be done manually via SQL commands on the server."

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Real Company Cases

📌 Case: Invoice Already Posted & Approved

Data changes cannot be made from the user interface / application menu side because the transaction already has "Approved" status and the system automatically locks the data field so that users do not have access to re-edit.

Transaction number INV-2026-0157 was entered with the wrong customer name. However, after the invoice was posted and approved, the edit menu in the application became inactive (read-only), so data correction cannot be done through the application.

Customer name:
From   : PT ABC Logistik
To: PT ABC Logistics Indonesia

Please assist in making data corrections directly from the database/backend system side.

Other Common Issues That Often Occur

Please assist with direct database data updates because changes cannot be made through the available system.

• Edit button is no longer available after the monthly closing period
• System only allows changes on the day the transaction was created
• User access rights do not have permission to revise master data
• Document number has already been generated and locked by the system
• Old data is still read in reports even though updates have been attempted through the application

Data Change Examples:

Warehouse code:
From   : GDG-MDN-01
To: GDG-MDN-02

Transaction status:
From   : Pending
To: Completed

Please make data adjustments from the backend/database side so that reports and transactions are back in order.

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🏷️ Terms Often Used in the Workplace

field locked by system edit menu already disabled data already posted/approved transaction already closing read-only after submit changes only possible from backend required manual correction from database side

❓ Question

Rewrite with problem example: after editing using the command/button Edit function, changes are not saved (even though) after performing the command/button Save function.

Formal Version: "Data repair submission form due to system failure: After the user performs data editing using the 'Edit' button function, the changes are still not saved in the system even though the user has pressed the 'Save' button."

📋 Form Request: Changes Not Saved After Edit & Save

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⚠️ Issue That Occurred

Data changes cannot be saved through the system even though the editing process has been done using the Edit menu and the Save button has been pressed.

• Data was successfully changed in the application form
• The Save button can be clicked without an error appearing
• However, after the form is closed / reloaded, the data returns to the previous value
• Changes are not saved to the database / backend system

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📌 Real Case Example

Transaction: PO-2026-0045 — Supplier Name Not Saved

User made a supplier name change on transaction PO-2026-0045 via the Edit menu.

Supplier name:
From   : PT Maju Jaya
To: PT Maju Jaya Abadi

After the Save button was pressed, the system did not display an error message and the process appeared successful. However, when the data was reopened, the supplier name still used the old data.

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📨 Request to IT Team

Please assist in checking and updating data directly from the backend/database side so that changes can be saved correctly.

💬 Short / Internal Version:

Please assist with direct backend/database data updates because data changes are not saved even though the Edit and Save processes on the system have been performed.